FAQ
Ordering made simple
Ordering & Support
Everything you need to know about ordering, shipping, payments, and customer support at Omega Materials.
What comes with my order?
Your order includes the selected material and the components required for your
chosen configuration, including the appropriate Smart Chip and matching adapter where applicable.
Can you help me with the first installation?
Absolutely. Our installation guides walk you through the setup, and our technical support team is available if you need assistance.
Do you support business customers and larger quantities?
Yes. Contact us for production requirements, recurring orders or larger
quantities, and we'll help you find the right solution for your printer fleet.
You can contact us through our contact page! We will be happy to assist you.
Can I return my order?
Yes. Unopened and unused products can be returned within the applicable return period. For damaged, incorrect, or defective products, please contact our support team.
Ready to print
Compatibility & Getting Started
Can I switch back to OEM material?
Yes. Because the solution does not require a permanent modification to supported printers, you can return to your normal OEM material setup when required.
Is your material compatible with my Stratasys® printer?
Our materials are developed as compatible alternatives for selected Stratasys® FDM
systems. Simply select your printer model when ordering and we’ll provide the
matching material, chip and adapter for your system.
How do I know which material fits my printer?
Simply select your printer model on the product page. We’ll provide the compatible ABS or ASA material, along with the matching adapter and chip for your printer.
Do I need to modify my printer?
No permanent modification of the printer is required for supported configurations. Our system is designed to work with your existing setup using the supplied chip and matching adapter.
Do I need to recalibrate my printer?
No recalibration is required. Our materials are designed to work seamlessly with supported printers using their existing print settings.
Smarter material solutions
Smart Chip System & Chip Return Program
Learn how our Smart Chip system works and how you can benefit from returning your used original chips.
How does the Smart Chip work?
Our Smart Chip works together with your existing original Stratasys® chip. Simply place it as instructed, allowing your printer to recognize the refilled material.
For a step-by-step guide, visit our How It Works page.
Do I need an original Stratasys® chip?
Yes. Our Smart Chip works in tandem with an existing compatible original chip.
You reuse the chip you already have rather than purchasing a new OEM material
cartridge.
?? Do I need a new chip with every spool?
Your order includes the appropriate chip solution for the selected material and
printer configuration.
What do I do with my used Smart Chips?
Don't throw them away — send them back to us. We recycle returned chips and give you €5 credit for every eligible chip returned.
How much do I receive for returning a chip?
You receive €5 for every eligible Smart Chip returned to us.
Can I return several chips together?
Yes. We recommend collecting your used chips and returning several at once to make the return process more efficient.
Why should I return my chips?
Returning chips keeps reusable components in circulation, reduces electronic waste and earns you €5 back per eligible chip.
Designed for a perfect fit
Spool & Adapter
Learn how our spools and adapters work together to ensure proper fit, smooth rotation, and reliable material feeding in your printer.
Is an adapter required?
Depending on your printer configuration, an adapter may be required. The matching adapter for your supported printer is included with your solution.
How do I install the adapter?
Follow the installation instructions provided with your adapter. It is designed to ensure proper spool positioning and smooth rotation inside your printer.
For detailed instructions, visit our How It Works page.
How much material is on one spool?
Ourlarge-format spool contains up to 3,000 cm³ of material, giving you substantially more material per spool than the 1,474 cm³ OEM configuration you're comparing against.
Quality you can rely on
Material Quality
Discover how Omega Materials combines consistent material quality, reliable printing performance, and rigorous testing to deliver dependable results.
How does your material compare with OEM material?
Our ABS and ASA materials are developed as high-quality alternatives for industrial FDM printing. They are tested and validated to provide consistent material properties and reliable printing on supported systems.
Are your materials tested?
Yes. Our materials undergo testing and validation to ensure consistent quality and reliable performance on supported printers.
For detailed technical specifications and material properties, visit our Data Sheets page.
Do you provide technical datasheets?
Yes. Technical datasheets are available so engineering and production teams can
evaluate relevant material properties before adopting the material.
For detailed technical specifications and material properties, visit our Data Sheets page.
Can you provide custom colors?
Yes! Omega Materials offers custom colors depending on the material type and order quantity. Please visit our Contact page to discuss your specific requirements.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How should I store the filament?
Sore your Omega Materials filament in a cool, dry place and keep it sealed when not in use. To protect against moisture and maintain optimal print quality, we recommend using airtight containers and desiccant.